FAQs

1. What type of products do you sell?
We offer a wide range of thoughtful and stylish gifts, including necklaces, sweatshirts, t-shirts, personalized mugs, and more. Each item is designed to help you celebrate love, friendship, and special moments with the people who matter most.

2. Do you offer personalized gifts?
Yes. Many of our products can be customized with names, messages, or special designs. You can check the product description for personalization options before placing your order.

3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use that number to track your order until it arrives.

4. What is your return and exchange policy?
We want you to love your purchase. If there is an issue with your order, please contact us at gnswilliams87@gmail.com within 7 days of receiving your item. We’ll review your request and guide you through the return or exchange process.

5. How long does shipping take?
Shipping times vary depending on your location and the product ordered. Most items are processed within 2 to 5 business days and shipped shortly after. You’ll receive tracking information once your order is on the way.

6. Can I cancel or change my order?
We process orders quickly to ensure fast delivery. If you need to cancel or make a change, please contact us immediately at gnswilliams87@gmail.com Once your order has been processed or shipped, we may not be able to make changes.

7. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please email us at gnswilliams87@gmail.com with your order number and a photo of the item. We’ll make it right as quickly as possible.

8. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and times vary depending on your location. You can see available shipping options at checkout.

9. How can I contact customer support?
You can reach our customer support team anytime by emailing gnswilliams87@gmail.com We’re always happy to help with your questions or concerns.